Refund policy
Effective Date:Â July 2026
At Mindful Brew, we take great pride in producing premium naturally fermented beverages and dairy-free multi-strain fermented probiotic cultures shots.
We carefully inspect every order before it leaves our facility. If something isn’t right, we’re committed to resolving it fairly and promptly.
Australian Consumer Law
Our Refund Policy operates in accordance with the Australian Consumer Law (ACL).
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
If a product has a major fault, arrives damaged or is not as described, you may be entitled to a replacement, refund or other remedy as required by law.
Returns
Because our products are food and beverage items, we cannot accept returns for:
· Change of mind
· Personal taste preferences
· Incorrect product selection
· Orders placed in error
Please choose carefully before completing your purchase.
Damaged, Faulty or Incorrect Products
If your order arrives:
· Damaged
· Leaking
· Faulty
· Incorrect
· Unfit for consumption
please contact us within 7 days of receiving your order.
Email us at:
info@mindfulbrew.com.au
Please include:
· Your order number
· A brief description of the issue
· Clear photographs of the affected product and packaging
This information helps us investigate the issue and continually improve our quality processes.
Our Resolution
Once we’ve reviewed your request, we may offer one of the following remedies, depending on the circumstances:
· Replacement product
· Refund
· Store credit
· Another suitable remedy in accordance with Australian Consumer Law
Where a replacement is approved, we’ll arrange shipment at no additional cost to you.
Product Quality
Mindful Brew products are naturally crafted using carefully selected ingredients and fermentation cultures.
Minor variations in colour, flavour, carbonation or appearance between batches are a natural characteristic of traditionally fermented products and do not indicate that a product is faulty.
Shipping Issues
If your parcel arrives visibly damaged during transit, please:
1. Take photographs of the parcel before opening (where possible).
2. Photograph any damaged products.
3. Contact us within 7 days of delivery.
We’ll work with you and, where appropriate, with the courier to resolve the issue as quickly as possible.
Change of Mind
We do not offer refunds or exchanges for:
· Change of mind
· Personal taste preferences
· Incorrect purchasing decisions
· Unwanted gifts
This policy reflects the nature of our products as perishable food and beverage items.
Wholesale Orders
Wholesale and distributor orders are subject to separate commercial agreements.
If you have a wholesale enquiry regarding damaged or incorrect goods, please contact your Mindful Brew representative or email info@mindfulbrew.com.au.
Need Assistance?
If you have any questions regarding your order or this Refund Policy, we’re here to help.
Mindful Brew Pty Ltd
 22 Oats Street, Austral NSW 2179, Australia
 info@mindfulbrew.com.au
www.mindfulbrew.com.au
Healthy Body & Mind
Naturally Fermented. Mindfully Crafted.
Thank you for choosing Mindful Brew.
We’re committed to providing premium products and outstanding customer service. If something isn’t right with your order, please let us know and we’ll work with you to resolve it promptly and fairly.